Simple answering service support with no software to learn. We provide an off-site live answering service that sounds like your front office staff, supporting your practice whenever you need it.
The Windward Health live answering service features professional medical practice operators answering calls for your clinic using your preferred scripte. After forwarding your office phone to your exclusive toll-free number, Windward Health manages the calls to the conclusions you prescribe.
We are staffed 24 hours a day, 7 days a week, including holidays. Our medical practice operators can handle your call overflow during the day and provide backup after-hours, when your staffing levels are reduced.
Accuracy
Windward Health medical practice operators undergo rigorous instruction in medical terminology and methods of handling urgent calls from both patients and medical staff. Our operators are trained to react with speed and precision, dispatching urgent message quickly and accurately.
Integrated On-call Schedule
Windward Health makes changes to your on-call schedule at your request instantly, with just one phone call or e-mail update. Your calls are handled the way you want, and can be modified by type of call, specialty, office location, or even patient age.
Message Delivery
Our operators send complete text messages to the on-call doctor instantly or to office staff depending on your preferences. Message content can be customized to include:
· Patient call patching
· Messaging
· Paging
· E-Mail
· Voice
· Fax
Voice Mail Options
The Windward Health's fully customizable voice mail options allow patients to do everything from requesting prescription refills, asking billing or insurance questions, schedule or cancel appointments, or leave other non-urgent messages. Retrieval of voice mail messages is available 24 hours a day using a secure password system.
Daytime Overflow
Overflow support for your front office staff allows you to manage telephone traffic during regular office hours. Calls that are not answered by your staff by a pre-determined number of rings can route to our live-answer medical practice operators. Messages are then taken and dispatched in accordance with your practice’s preferences. Patients leaving messages on office voice mail often neglect to provide the proper details, prompting a round of frustrating and costly “phone tag” with the office. Windward Health overflow support can be used to supplement or replace any practice staff struggling to handle patient calls during the day at a fraction of the cost.
Bi-Lingual Assistance Available
Bi-lingual Spanish-speaking operators are accessible 24 hours a day, making the barrier of language non-existent. Auto-attendant and voice mail features can be recorded in any language.
Low Rates/No Contracts
Rates can be structured on a per call basis for low volume clients and/or fix fee basis for high volume clients.
· No set up fees.
· No additional charge for holidays
· Fast account set-up, and same day set-up for most new accounts.
· No mandatory contracts. Because we know that you can leave us at any time, with or without notification, and for any reason whatsoever. we constantly earn your business. Contracts are available upon your request
Archiving Protection
Windward Health offers further protection with thorough call archiving. All inbound and outbound telephone lines are recorded and archived for up to two years in case there is ever the need to research a message link.
Dependable Account Management
Your callers can also access our medical practice operators 24 hours a day, 7 days a week. As well, your staff can access our account management support staff 24 hours a day, 7 days a week to make on-call changes, location adjustments, and account modifications. We are available to support your practice when and how you need us.
GET STARTED: Contact Us
|
